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GLAZED USER AGREEMENT

Notice of Agreement

By using the car washing service offered by GLAZED PTY LTD, you accept and agree to be bound by the terms of provision of this agreement. In addition, when using the service, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in our services will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use the Glazed service.

Privacy Statement

What Personal Information we Collect, How and Why We Collect It

When registering to use ‘www.glazedwash.com’ we will collect the following user data through a visitor filled form, first name, last name, email address and password. This data allows us to create a unique user profile. Any further data will be collected via onsite forums.

For customers to book a wash, we must store additional user data to execute the service on. This data includes a user phone number which is stored on the Glazed server and a credit/debit card number which is stored on the payment provider (Stripes) server (customer card numbers never touch our servers). Funds are drawn from customer accounts explicitly for Glazed products and only at the customer’s discretion and authorization. With this GLAZED PTY LTD also stores ‘Wash Information’ which includes a customer’s name, car details, registration number, address and access to onsite utilities.

How We Use Collected Customer Personal Information

Internal

GLAZED PTY LTD may use information collected to contact you, process or collect payments for our service, conduct customer surveys or answer questions you may have about our service.

Disclosure of Personal Information to Third Parties

GLAZED PTY LTD will not disclose any personal information to third parties (excluding our contractors [washers] to whom we may provide such information for the limited purpose of delivering the Glazed service). GLAZED PTY LTD and contractors are obligated to keep personal information confidential unless (1) you have authorized us to release it (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.

Cookie Placement

‘www.glazedwash.com’ which is operated by GLAZED PTY LTD, like many other commercial sites, may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose. We may also make use of “persistent or memory based” cookies, which may remain on your computer’s hard drive until you delete them though most cookies are session based and will self-terminate when the browser is closed. An example of our cookie usage is to pre-populate forms you complete on our website based on information you have previously provided to us. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

GLAZED PTY LTD uses the services of Google Analytics, and may use other similar services, to collect and analyse statistical data about visitors to our website. We also use Google and Facebook advertising services, and may use other similar services, to arrange for you to see our advertisements when you visit certain third party websites. These analytic and advertising services do not collect personally identifiable information. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners’ sites or apps,” found at https://www.google.com/policies/privacy/partners/. We also use Facebook, who’s analytics policies can be found at https://www.facebook.com/policy

How We Protect Information Online

We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email as we have no way of protecting this information until it reaches us.

In addition, we limit GLAZED PTY LTD employees and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We continually educate our employees about the importance of maintaining confidentiality of customer information.

Glazed security arrangements are reviewed and updated continually where deemed appropriate to ensure customer security is upheld at all times.

Accuracy Warning

‘www.glazedwash.com’ and its components are offered for informational purposes only. GLAZED PTY LTD shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be liable for any errors of omissions in that data.

Intellectual Property

‘www.glazedwash.com’ and its original content, features, and functionality are all property of GLAZED PTY LTD.

Payment Policy

Accepted Payments Methods

GLAZED PTY LTD accepts solely Stripe verified visa/debit cards as a payment method.

Payment Processing Methods

We process all payments through ‘Stripe’, a trusted software platform for ecommerce. Further information can be found on the stripe website (https://stripe.com/au).

Car Wash Policy

To ensure that your property is kept safe please remove all valuables from your vehicle prior to leaving it with a contractor. Contractors are permitted to wash the interior of cars but it is strictly against policy to invite or put a contractor in an environment where they must operate, drive or move a vehicle. These tasks are to be completed by customers.

GLAZED PTY LTD will abide by its obligations pursuant to the Australian Consumer Law, and these terms and conditions should not be taken to limit those obligations.

Other than as provided for in the Australian Consumer Law, GLAZED PTY LTD expressly disclaims liability for any loss, damage or injury whatsoever which is suffered or sustained in connection with your participation in or making available your vehicle for the provision of car wash services.

You indemnify members of GLAZED PTY LTD and contractors against any liability, injury, loss or damage which may be suffered, incurred or sustained arising out of, relating to, or in any way connected with, any act or omission (including negligence) by you, your vehicle or your breach of these terms and conditions.

Notification of Changes

GLAZED PTY LTD and its component ‘www.glazedwash.com’ reserves the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will clearly announce that these changes have been made on our website. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.



Privacy Policy